We offer a full 12 Months return to base warranty. So if you have any problems within 12 months from the date of delivery then please contact our Customer Service Center who will be happy to help and explain what you need to do next.
In the first instance we will always try to repair your existing part in one of our repair centers or local repair partners. If a repair is not possible or will take too long, then we would replace your item with an equivalent part. If no equivalent part can be found, then we will refund the amount you originally paid including any carriage charges.
Unless stated otherwise all products repaired by us are guaranteed which is covered by our 12-month return to base warranty (subject to normal storage, handling and installation conditions). If the item fails within 12 months from the date of delivery, please contact local customers’ service center for help.
In no event shall we be liable for any damages except actual damages up to, but not exceeding, the amount paid to us. We shall not be liable for any consequential or indirect damages or loss of profits.
All faulty units will be inspected and tested upon their return. If found not to be faulty, or if the fault was diagnosed to be caused after Juson Automation had delivered them, testing fees and penalty charges may be incurred. These will be at the discretion of Juson Automation.
Add: Floor 10, GangShen International Center, MinZhi Street, LongHua district, ShenZhen City, China. 518000