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AFTER-SALES SERVICE

Juson Automation Accessories Returns

Returns

All items supplied or repaired by us are fully tested and carefully packed before shipping. If we receive no communication from you, within 7 days of delivery, regarding any problems with the items, you are deemed to have received the items in full working order and with no problems.

If you wish to return an item for any reason this should be reported to us within 7 days of delivery. You then have a further 7 days to return the item, with all packaging and documentation, for assessment/inspection. We will only authorize the return of an item in the following cases:

Damaged In Transit

If items are damaged in transit this should be reported to us within 7 days so we can provide you with a replacement unit. If there is no availability for a replacement, the money will be refunded through the payment method used when the items were purchased. Carriage costs will also be refunded if the damage was due to our packing and/or our carrier.

The customer should not return any damaged items until they are instructed to do so by Juson Automation. If you suspect your order has been damaged in transit, Juson Automation will require photos of this damage to use as evidence in any claims.

Incorrect Item

If you receive items which do not match those ordered, you should contact us within 7 days to arrange collection and return. This returns policy excludes software and specially manufactured products

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Email: sales@juson-automation.com

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